Expert IT Production Engineer (M/F)

As part of the strengthening of the IT production teams for one of our large account clients, we are looking for an Expert Production Engineer, with solid expertise in monitoring, observability and the operational maintenance of information systems.

Your main duties

• Ensure the RUN and MCO of monitoring and observability systems.
• Administer, optimise and develop Centreon and Dynatrace solutions.
• Handle level 2 and 3 incidents and actively participate in crisis units.
• Improve incident detection, alert relevance and system performance.
• Design and develop monitoring dashboards and indicators.
• Contribute to the automation, industrialisation and documentation of operational processes.
• Support technical teams and contribute to the continuous improvement of service quality.

Technical skills required

• Centreon: essential expertise.
• Dynatrace: confirmed proficiency.
• Windows, Linux and AIX environments.
• Solid experience in IT production, RUN/MCO and critical incident management.
• Proficiency in ITIL processes (incidents, changes, problems).
• Significant experience in the integration and monitoring of technical projects.

Your interpersonal skills will make the difference!

Beyond your technical skills, we are above all looking for a professional capable of integrating into a demanding and collaborative environment.

You stand out through:

• Your autonomy and sense of responsibility: you know how to take initiative, anticipate difficulties and put forward proposals.
• Your excellent interpersonal skills: you communicate clearly and pedagogically with both technical and non-technical stakeholders.
• Your team spirit: you favour cooperation, knowledge sharing and collective success.
• Your composure and responsiveness: you know how to handle critical situations with method, judgement and efficiency.
• Your rigour and reliability: you are organised, methodical and committed to the quality of the service provided.
• Your advisory stance: you don't simply execute, you propose concrete improvements and support their implementation.

The ideal profile

A true IT production expert, able to combine technical mastery, operational vision and human qualities.

We are looking for someone committed, communicative, pragmatic and solution-oriented, able to work autonomously while cultivating a relationship of trust with the teams.

At Calytis, we are convinced that technical expertise is essential, but that interpersonal skills make all the difference!

Translated from French · see the original